We are a direct manufacturer with our own factory premises, covering a total area of 10,000 sqm – including a 3,000 sqm precision sewing workshop and a 7,000 sqm finished product packaging workshop. We integrate R&D, design, production, and export with no middlemen. We support both online video factory tours and on‑site visits. Our core business is full‑category OEM/ODM custom pet products.

For regular styles, our monthly capacity is 30,000 pieces. During peak seasons, we can scale up manpower to ensure stable fulfillment of large‑volume cross‑border orders.

Yes, we can provide relevant factory audit documentation. We support both online video inspections and on‑site physical audits, and we cooperate fully with third‑party factory audit processes.

Yes, we fully support OEM/ODM customization, including logo printing, custom packaging, fabric color modification, and original style development based on your requirements.

For basic styles, the MOQ is 100 pieces. Customized items are negotiable, and we support mixed orders across multiple styles.

For regular styles, sample lead time is 3–5 days; for complex styles involving embroidery, special printing, or custom fabrics, it takes 5–7 days. Sample fees are charged based on materials and workmanship, but are fully refundable against subsequent bulk orders. Rush orders can be negotiated for shorter lead times.

We implement a four‑stage quality control system: incoming raw material inspection, in‑process random checks at the sewing workshop, 100% finished product inspection at the packaging workshop, and a final re‑check before shipment. Each stage strictly monitors fabric quality, stitching workmanship, and product appearance to prevent defects.

If you discover any defects upon receiving the goods, please provide clear photos, videos, and the corresponding order quantity. We will verify the issue promptly:
For minor defective items, we can arrange replacement shipments or issue a proportional discount.
For batch quality issues, we bear the cost of rework, remake, or return/exchange. Our team provides dedicated one‑on‑one after‑sales support to minimize your losses.

Standard bulk order lead time is 20 days. Simple styles can be expedited to 10–15 days, while complex custom styles may require slightly longer.

Yes. We can arrange live video tours of our two main workshops at any time. We also welcome scheduled on‑site factory visits to showcase our complete production and quality control processes.